Frequently Asked QuestionsHelp Manual Internet ConnectionPower-cycle (reboot) Netgear modem and Cyberoam router

Power-cycle (reboot) Netgear modem and Cyberoam router

If your office Internet goes down, a power-cycle of your modem and router will need to be performed. This illulstration is written for our standard issue Netgear modem and Cyberoam router, but can be performed for any modem and router.

Identify your modem

Identify your modem

This is a white Netgear branded box similar to the one in the image above.

Unplug power from the modem

Unplug power from the modem

Locate the power at the back of the modem and unplug it.

Identify your router

Identify your router

This would be a box that looks like one of the images above. It should have a brand name Cyberoam on it.

Unplug the power from the router

Unplug the power from the router

Locate the power cable at the back of the router and unplug it.

Wait for THREE WHOLE minutes

Don't be tempted to rush through this part. You need to wait three whole minutes as this will allow your provider (Telstra/Westnet/iiNet) to realise your equipment is off and drop all connections on their end.

Plug the power back into modem

Plug the power back into modem

Plug the power back into the modem and wait for the DSL light to come back on. It might be labelled ADSL, DSL, or just have a DNA twistie icon.

ADSL sync light is not coming on?

If the ADSL sync light does not come back on with a firm green colour after two minutes, then you have an "ADSL No Sync" which is a problem with your Internet provider. Please call our office and we will assist you further. Depending on your Agreement, we may have a spare Internet Dongle for lease.

ADSL sync light is firmly on green?

If ADSL sync light is firmly on green, plug the power back into the router. Your Internet should be back online within approximately 2 minutes from here.

Is it normal to have to perform this procedure?

It is not uncommon to have to repeat this procedure once a month. ISP companies like iiNet, Telstra, Westnet etc will occasionally have an issue that will require you to perform the procedure. At other times local issues in your building or in your local telephone exchange also need to be resolved by following the above steps. However if you're having to perform this issue on a weekly basis, please contact Progress IT as there may be other issues at play.

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