Frequently Asked QuestionsHelp Manual ProgressIT CloudSetup Cloud Remote Desktop on my PC (2012R2 Platform) [Released mid-2015 onwards]

Setup Cloud Remote Desktop on my PC (2012R2 Platform) [Released mid-2015 onwards]

This article will help you setup Cloud Remote Desktop on your home Windows PC.

It is only for clients on 2012R2 Platform installed mid-2015 onwards.

1. If you have Google Chrome (recommended) or Mozilla Firefox

1.1. Open Google Chrome

Open Google Chrome

1.2. Go to https://cloudapps.progressit.com.au/rdweb

Go to https://cloudapps.progressit.com.au/rdweb

Click on the link below, or copy and paste it into your Chrome Browser

https://cloudapps.progressit.com.au/rdweb

If the page does not open, one of these is most commonly the cause:

  1. You have no Internet access (try accessing other pages, will they open?)
  2. You misspelled the address above (did you copy and paste as we suggested?)

1.3. Enter your Sign in details

Enter your Sign in details

You will need to enter your account details which were provided to you when your cloud service was commissioned (you probably got a card with all the details on it).

  1. Enter your username. Your username is composed of three parts: PITC\ followed by your company code, in this case gens, followed by a full stop, your first initial and your last name. In this example, the username becomes PITC\gens.alenard
  2. Enter your password.
  3. Click on Sign In.

1.4. Click on the connection you wish to setup

Click on the connection you wish to setup

In my case I am interested in DRLG connection.

  1. I click on DRLG just once, and the connection file is downloaded to my computer.
  2. I can see the name the file has been given is some long name.
  3. I now click on Show Downloads so I can move the file to my desktop

1.5. Click on Open downloads folder

Click on Open downloads folder

So you've clicked on View Downloads and it's opened up a page with all the files you recently downloaded.

Now click on Show in folder.

1.6. Drag and drop the connection to your desktop

Drag and drop the connection to your desktop

Click on and drag the connection to a free space on your desktop. Or otherwise copy it to deskop whichever way you feel comfortable with.

1.7. Rename the connection to say something more meaningful

Rename the connection to say something more meaningful

In my case it makes sense to call the connection DRLG Cloud, so I have renamed my icon as above.

You cam now just double click on the icon and you are in!

2. If you only use Internet Explorer

Internet Explorer will not let you download the connection file, but you can add the website portal to favourites and use it next time you need.

2.1. Open Internet Explorer

Open Internet Explorer

While you might be using Google Chrome, Firefox, or some other browser at home, everyone will have Internet Explorer so please use it for this guide.

2.2. Go to cloudapps.progressit.com.au

Go to cloudapps.progressit.com.au

In the address bar, please type (or even better copy and paste from this guide):

https://cloudapps.progressit.com.au/rdweb

If the page does not open, one of these is most commonly the cause:

  1. You have no Internet access (try accessing other pages, will they open?)
  2. You misspelled the address above (did you copy and paste as we suggested?)

2.3. Enter your Sign in details

Enter your Sign in details

You will need to enter your account details which were provided to you when your cloud service was commissioned (you probably got a card with all the details on it).

  1. Enter your username. Your username is composed of three parts: PITC\ followed by your company code, in this case gens, followed by a full stop, your first initial and your last name. In this example, the username becomes PITC\gens.alenard
  2. Enter your password.
  3. Choose "This is a private computer" if this is your home PC, otherwise choose public computer.
  4. Click on Sign In.

2.4. Add this page to favourites.

Add this page to favourites.

At this point, I am going to add this page to my favourites, and I will rename it to say something more meaningful, like ProgressIT Cloud.

2.5. Click on the connection to connect

Click on the connection to connect

Click on the connection you wish to connect (most customers will only see one).

Internet Explorer does not let you easily download this connection to your desktop like Google Chrome (suggested above) does. If you are finding it cumbersome to open up Internet Explorer, sign in to the Cloud Portal and then click on the link, use Google Chrome instructions above to download the one-click-connection icon to your desktop.

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