Frequently Asked QuestionsHelp ManualMicrosoft Office 365 | EmailsSetting up MFA (Multi-Factor Authentication)

Setting up MFA (Multi-Factor Authentication)

Multi-Factor Authentication requires that your identity be verified by more than one method of authentication. This way, a hacker can steal your email password, and still be unable to access your account - they must now also have access to your phone.

The Microsoft Authenticator app is available on all major phone operating systems.

2. Begin MFA Registration

On your computer's internet browser, please visit:

On this page, you should sign in with your company email account.

You will then be informed "More information required". You should click "Next"

NOTICE: If you have noticed that your web browser is automatically signed in with another email account, you will need to open the "Private" or "Incognito" functionality.

Microsoft Edge:

Google Chrome:

Mozilla Firefox:

Apple Safari:

3. Follow the on-screen prompts to configure the App

You should already have the app downloaded to your phone, so you can click "Next".

Open the Authenticator app on your phone. If prompted, allow notifications.

Tap "Add account" (or the + button), then select "Work or school account".

Choose the option to "Scan a QR code".


On your computer, click "Next".

You may need to approve camera permissions for the app. This will allow the app to scan the QR code.

  1. After previously selecting "Scan a QR Code", point your phone camera at the QR code. The app should detect the relevant information and register your phone with your account.
  2. Click "Next"

4. Test that the app is working

Ensure you are monitoring your phone for prompts from the Microsoft Authenticator. You will receive a popup which will ask you to enter the numbers shown on screen. You need to enter the correct numbers in to your mobile phone to continue.

If you do not see a prompt at this step, you should attempt to retry the above steps or contact Progress IT Helpdesk for assistance.

Finally, click "Next" to complete MFA registration.


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