Setup Cloud Remote Desktop on my Windows Computer

This guide will assist you setup Cloud Remote Desktop on your home Windows PC

1. Generate your own Cloud icon

Accessing your work Cloud environment is a really easy process. You won't need to install any programs, and you shouldn't need to configure any settings. 

In order to generate your own remote access icon, you will need to visit a website using your internet browser. Every modern Windows computer comes with Microsoft Edge, but most users decide to use either Google Chrome or Firefox.

1.1 Open your Internet Browser

1.2 Visit the Website

Your company may be using one of three different Cloud architectures that we provide. If we point you to this guide, we will advise you which link to follow.

If you are visiting this guide on your own intuition, try signing in to each of the below links in order. The correct link will provide you with a page that contains an icon that looks like a blue computer screen.

You can click the links below to visit the website (recommended), or copy and paste the link into your browser's URL bar if that is not working.

If the page does not open, one of these is most commonly the cause:

  1. You have no Internet access (try accessing other pages, will they open?)
  2. You made a mistake in copying the address into your browser

1.3 Sign in with your Credentials

You will need to enter your account details which should have been provided to you when you first started with your company. 

  1. Enter your username. In most cases, your user name is your email address. If your Cloud account is not tied to a specific email address, you will need to sign in using your legacy username.
    You may have been provided with a legacy username that looks something like this: PITC\drga.jsmith
    If not, you will need to contact us to find this out.
  2. Enter your password. This password is synchronised with the Cloud and Email services, so you should use the same username and password as you would use when signing in to the Cloud from the office, or the same password you would use to sign in to your emails.
  3. Click on "Sign in"

2. Put the icon somewhere special

2.1 Download the icon

The steps are ever-so-slightly different depending on which Internet browser you are using. 

Click on the corresponding guide below to take you to the most helpful set of instructions.

Are you using Microsoft Edge?

Note: If you don't see any content on this screen, you have used the wrong website link. Try one of the other links on step 1.2.

  1. Click on the icon that looks like a blue computer screen.
  2. Microsoft edge will begin downloading the connection file. On the top right of the screen, you will see a pop-up window that will show you the file that has just been downloaded with a long file name.
    Click on the icon that looks like a folder. This will take you to the file that you have just downloaded.
Are you using Google Chrome?

Note: If you don't see any content on this screen, you have used the wrong website link. Try one of the other links on step 1.2.

  1. Click on the icon that looks like a blue computer screen.
  2. Google Chrome will begin downloading the connection file. On the bottom left of the screen, you will see a pop-up bar that will show you the file that has just been downloaded with a long file name.
    Click on the little arrow next to the file name. 
  3. This will open up a context menu. Select "Show in folder". This will take you to the file that you have just downloaded.
Are you using Mozilla Firefox?

Note: If you don't see any content on this screen, you have used the wrong website link. Try one of the other links on step 1.2.

  1. Click on the icon that looks like a blue computer screen.
  2. Mozilla Firefox will begin downloading the connection file. In the middle of the screen, you will see a pop-up window that will prompt you to either "Open with" or "Save File".
    Select "Save File".
  3. Click "OK".
  4. Click on the download icon (looks like a downwards facing arrow).
  5. Click on the icon that looks like a folder. This will take you to the file that you have just downloaded.

2.2 Drag and drop the icon to your Desktop

To make it easy for you to find it next time, you should copy the icon to the desktop whichever way you feel comfortable with. 

The easiest way is to click on and drag the Cloud icon to a free space on your desktop. 

2.3 Rename the icon to something more meaningful

Right-click on the cloud icon that is currently on your desktop. From there, you can select "Rename". 

I suggest changing it to something obvious, like "Work Remote Access".

3. Visit the Cloud

It's as easy as double clicking the newly-renamed Cloud icon and inputting your usual username and password. 

The first time you open your Cloud icon, you will be presented with the following warning. 

Please tick the box entitled "Don't ask me again for connections to this computer" (1), followed by "Connect" (2).

You will then be transported into your work Cloud environment with all of your software and documents exactly where you left them!